Returns & Refunds

We want DrivenByMas products to arrive as described and fit the applications we list. Please read the policy below before ordering.

Preorder cancellations

Preorders may be cancelled for a full refund before the order enters production or fulfillment. Once an order has entered production or fulfillment, contact us and we will let you know what options remain available.

Returns

Unused, uninstalled items may be requested for return within 30 days of delivery. Returned products should be complete, undamaged, and include the supplied hardware and components. Contact us before sending anything back so the return can be authorized and matched to your order.

Installed or modified products

Products that have been modified, damaged through installation, or altered after delivery may not qualify for a standard return. This does not limit remedies that may apply to defective or incorrectly supplied products.

Defects and order problems

If you receive a defective, damaged, or incorrect product, contact us with your order number, a description of the issue, and photos when applicable. We will review the issue and determine the appropriate replacement, repair, or refund.

Return shipping

Return-shipping responsibility depends on the reason for the return. If we made an error or the product arrived defective, contact us before shipping it back. For discretionary returns, return-shipping costs may be the customer’s responsibility.

Refunds

Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the refund after it has been processed.

This policy does not waive rights that cannot legally be excluded under applicable consumer-protection law.